The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Fana Couture will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 4 days after the confirmation.
Please return your purchase to the following address:
Fana Couture Sdn Bhd
No. 15, Jalan Bukit Idaman 8/1
Taman Bukit Idaman
68100 Selayang, Selangor.
Please contact us at firstname.lastname@example.org or +603-61277864 if you have any questions or doubts.
For most deliveries, it will take about 2 to 4 working days depending on the location. There may be delays during peak season eg: festive season etc. or launching new arrivals.