Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Fana Couture offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer
Bank : Malayan Banking Berhad (Maybank)
Bank Account : 562151419363
Account Name : Fana Couture Sdn. Bhd.
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No & Banking slips/print screen image:
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address :firstname.lastname@example.org or SMS/Whatsapp us at +6011-60904904.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in MYR
Q. What are the shipping costs?
Shipping costs differ according to location and the weight of the item. Shipping costs will be calculated automatically when you make an order online. You can also check the delivery status through the system.
Q. How long does the delivery usually takes?
For most deliveries, it will take about 2 to 4 working days depending on the location. There may be delays during peak season eg: festive season etc. or launching new arrivals.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.