Return & Refund Policy
RETURNS & EXCHANGES
Not quite as what was expected? Problem with merchandise received? Fret not!
IN NEED OF RETURN / EXCHANGE?
Return/Exchange is allowed if,
- Item is within 7 days from date of purchase (walk in purchase) or date of received (online purchase)
- Invoice is produced as prove of purchase
- Item is in original condition & packaging (Tags intact, Unscented, Unworn, Unwashed)
- Full priced items only
- Once in a single receipt & one (1) time only
If yes to all, follow these steps
- Inform us on return / exchange request to Customer Service
- Send us back the return / exchange item and furnish us with the tracking number
- We will process the return / exchange immediately after
- Bring back the item to any nearby boutique
- Our lovely staff will process exchange once the eligibility is met
*Return / Exchange delivery cost will be borne by customer for other than wrong item received, defect, or mishandling on our part.
1.All sales are final. However, in case of items received are dissatisfactory or defect, customer may opt for refunds as last resort. Refunds is not a mandatory solution and solely on Fana Couture discretion.
2. In case of items sold out upon ordering, Fana Couture will refund via original payment method to customer.*PLEASE NOTE THAT WAREHOUSE SALE ITEMS ARE NOT ELIGIBLE FOR RETURNS & EXCHANGE*