PayWithSplit

FAQ : Pay in installments up to 3 months, 0% interest with SPLIT now!!

GENERAL


Q: What is Split?
Q: Apa itu Split?
 
A: Split is an installment payment service that allows stores to offer their customers the choice of paying in up to 3 equal monthly payments online. Your remaining installments will be auto-deducted in the following months (don’t worry, we believe in 100% transparency and we’ll notify before any deduction)
A: Split adalah perkhidmatan pembayaran ansuran yang membolehkan Fana Couture memberi pilihan kepada anda untuk membayar sehingga 3 pembayaran bulanan yang sama dalam talian. Baki ansuran anda akan dikurangkan secara automatik pada
bulan-bulan berikutnya (jangan risau, kami yakin dengan ketelusan 100% dan kami akan memberitahu sebelum ada potongan)
 
Q: Why did Split reject my card?
Q: Mengapa Split menolak kad saya?
 
A: Possible reasons include insufficient amount in the card or your bank may be blocking e-commerce transactions. Additionally please ensure you aren’t using a prepaid card, Split only accepts debit and credit cards.
A: Sebab yang mungkin termasuk jumlah kad yang tidak mencukupi atau bank anda mungkin menyekat transaksi e-dagang. Selain itu, pastikan anda tidak menggunakan kad prabayar, Split hanya menerima kad debit dan kredit.
 
Q: Who can use Split?
Q: Siapa yang boleh menggunakan Split?
 
A: Residents of Malaysia, Singapore and Brunei above the age of 18. Owns a credit or debit card.
A: Penduduk Malaysia, Singapura dan Brunai yang berumur 18 tahun ke atas. Memiliki kad kredit atau debit.
 
Q: Does Split charge fees?
Q: Adakah Split mengenakan yuran?
 
A: Split is always free for people to use - no interest, late fees, processing fees or any hidden fees.
A: Split bebas digunakan oleh semua orang - tanpa faedah, tanpa yuran lewat, tanpa bayaran memproses atau apa-apa bayaran tersembunyi.
 

 

HOW DO SPLIT INSTALLMENTS WORK?

 
STEP 1
With your selected items at checkout, simply choose the “Split” payment method
Pilih item pilihan anda dan semasa pembayaran, pilih kaedah pembayaran "Split"

STEP 2
Make payment by selecting the button. Without making payment, your order will not be shipped out
Lakukan pembayaran dengan klik pada butang "Make Payment". Tanpa membuat pembayaran, pesanan anda tidak akan dihantar
 
STEP 3
Enter your details and pay your first installment with any payment card.
Masukkan maklumat anda dan bayar ansuran pertama anda dengan kad pembayaran.

STEP 4
Purchase complete! For your reference, we’ll email you a summary of your remaining installments and their due dates.
Pembelian selesai! Untuk rujukan anda, kami akan menghantar e-mel kepada anda ringkasan tentang baki ansuran anda dan tarikh pembayaran akan tiba
 


ORDERS AND REFUNDS


Q : I already received the order confirmation from Fana Couture. Is my order being processed?
Q : Saya telah pun menerima pengesahan pesanan dari Fana Couture. Adakah pesanan saya akan di proses? 
 
A : Please make payment! You can check your email or SMS to find the link that Split has sent you. After completing payment, Split will send you a confirmation email.
A : Sila lakukan pembayaran pertama terlebih terlebih dahulu. Sila semak email & SMS yg pihak Split hantarkan kepada anda. Selepas menyelesaikan pembayaran Pihak Split akan menghantar email pengesahan
 
Q: When do I receive the order? Do I have to finish paying before I get my product?
Q: Bilakah saya menerima pesanan? Adakah saya perlu menyelesaikan pembayaran sebelum mendapatkan produk saya?
 
A: No, you don’t! Once your first installment has been successfully paid, Fana Couture will process and ship your order.
A: Tidak perlu. Setelah ansuran pertama anda berjaya dibayar, Fana Couture akan memproses dan menghantar pesanan anda.
  
Q: What happens when I pay late for 2nd & 3rd installment payment?
Q : Apa yang berlaku apabila saya lewat lakukan pembayaran ansuran ke-2 & seterusnya?
 
A: Split does not charge any late fees. Please ensure that you are able to pay your installments on time, and if you foresee difficulties in payment, please reach out to Split’s customer service team at support@paywithsplit.co
A: Split tidak mengenakan sebarang bayaran lewat. Pastikan anda dapat membayar ansuran tepat pada waktunya, dan jika anda menghadapi kesukaran dalam pembayaran, hubungi khidmat pelanggan Split di support@paywithsplit.co
  
Q: If I pay using Split, can I refund my product?
Q: Sekiranya saya membayar menggunakan Split, bolehkah saya memulangkan semula produk saya?
 
A: Absolutely, simply contact Fana Couture by email and request a refund. Once we approve your refund, Split will return any installments that have already been paid.
A: Sudah tentu, hubungi Fana Couture melalui e-mel untuk pemulangan semula. Setelah kami meluluskan pembayaran balik anda, Split akan mengembalikan ansuran yang telah dibayar.

 

 

ABOUT INSTALLMENTS

 

Q: How many Split installment plans can I have at a time?
Q: Berapa banyak rancangan ansuran Split yang dapat saya miliki pada satu masa?
 
A: You can only have 1 ongoing installment plan with Split.
A: Anda hanya boleh mempunyai 1 pelan ansuran dengan Split.
 
Q: How many products can I have in ONE installment plan? Is there a maximum amount for installments?
Q: Berapa banyak produk yang saya dapat dalam SATU pelan ansuran? Adakah jumlah maksimum untuk ansuran?
 
A: The is a limit of RM1500 for purchases in Fana Couture.
A: Had maksimum untuk belian di dalam Fana Couture tidak melebihi RM 1500
  
Q: Can I pay off my installments early?
Q: S: Bolehkah saya membayar ansuran lebih awal?
 
A: Of course! You can do so at dashboard.paywithsplit.co and click first-time login.
A: Sudah tentu! Anda boleh melakukannya di dashboard.paywithsplit.co dan klik log masuk kali pertama.
 
Q: Is there a minimum amount to use Split in Fana Couture?
Q: Adakah amaun minimal untuk menggunakan Split di Fana Couture?
 
A: The minimum limit of RM150 to use Split for purchases in Fana Couture.
A: Had minimum untuk belian di dalam Fana Couture untuk Split adalah RM 150.
 
Q: When will my card be automatically charged?
Q: Bilakah kad saya akan dicaj secara automatik?
 
A: Exactly one month from the first day of purchase. For example, you paid your first installment on 1 March. Your next installments will be 1 April and 1 May. You can also check your confirmation email from Split.
A: Tepat satu bulan dari hari pertama pembelian. Contohnya, anda telah membayar ansuran pertama pada 1 Mac. Ansuran anda yang seterusnya adalah pada 1 April dan 1 Mei. Anda juga boleh menyemak e-mel pengesahan anda dari Split. 
 
Q: Can I have 4 or 6 month installment plans?
Q: Bolehkah saya mempunyai rancangan ansuran 4 atau 6 bulan?
 
A: Unfortunately no, Split only offers up to 3 monthly installment.
A: Maaf tidak boleh, Split hanya menawarkan sehingga 3 ansuran bulanan.
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